Shipping policy
At Health-Re-Store, we strive to ensure your orders are delivered promptly and securely. Below is a comprehensive overview of our shipping and delivery procedures:
1. Shipping Areas
We currently deliver to addresses within South Africa. If you have any questions or special requests regarding delivery to your specific location, please reach out to us at info@healthrestore.co.za.
2. Processing Time
Standard Processing: Orders are successfully processed within 1–2 business days of receiving payment.
Cut-Off Times: Orders placed after 2:00 PM, or on weekends and public holidays, will be processed on the following business day.
3. Delivery Timeframe
Estimated Delivery: Delivery typically takes 3–7 business days, depending on your exact location.
Transit Time: Standard transit time for deliveries is generally 2–5 business days once the package leaves our facility.
Exceptions: Please note that occasional delays may occur due to unforeseen circumstances, such as adverse weather conditions or external courier delays.
4. Shipping Costs
Shipping costs are calculated dynamically at checkout based on your specific delivery address and the total size or weight of your order.
5. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email. This email will include a unique tracking number, allowing you to monitor your package’s progress right to your door.
6. Delivery Issues
If your order is delayed, missing, or arrives damaged, please contact us immediately. We will work closely with our courier partners to resolve the issue as quickly as possible.
Email: info@healthrestore.co.za
Phone: 012 655 0278
7. Incorrect Address Policy
Please ensure that the delivery address provided during checkout is completely accurate. We cannot be held responsible for delivery delays, lost packages, or additional shipping charges caused by incorrect or incomplete addresses submitted at checkout.
Contact Information
If you need any further assistance regarding shipping, tracking, or delivery, please do not hesitate to contact our support team:
Phone: 012 655 0278
Email: support@healthrestore.co.za
Physical Address: Shop 8b, Eco Boulevard Shopping Centre, 270 Witch-Hazel, Highveld, Centurion, Pretoria, Gauteng, 0157, South Africa