Privacy Policy-Health re Store
Last updated: January 18, 2025
This Privacy Policy describes how Health-Re-Store (the “Website“, “we“, “us“, or “our“) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from healthrestore.co.za (the “Website“) or otherwise communicate with us regarding the Website (collectively, the “Services“).
For the purposes of this Privacy Policy, the terms “you” and “your” refer to the user of our Services, including customers, website visitors, or any other individuals whose information we collect in accordance with the provisions of the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) (“POPI”) of South Africa.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Consent
By providing your personal information, you consent to its collection and processing as outlined in this policy. You have the right to withdraw your consent at any time by contacting us. Please call or email us at support@healthrestore.co.za.
Sharing of Information
We do not sell or trade your personal information. However, we may share your information with the following parties under strict confidentiality agreements:
Service Providers: For payment processing, order delivery, and IT support.
Regulatory Authorities: When required by law or to comply with legal obligations.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Transactional Information including purchase history, payment details, and billing information.
Online Data collected via our website, including IP address, browsing behavior, and cookies.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through our support email or contact us form.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data“). To do this, we may use cookies, pixels, and similar technologies (“Cookies“). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services.
Our payment processors, who collect payment information relating to completed transactions in order to fulfill your orders and provide you with products or services you have requested, to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services, we (or third parties we work with) may automatically collect certain information using online tracking technologies such as pixels, software developer kits, third-party libraries, and cookies.
Note: Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the Third Party Websites and Links section below.
How We Use Your Personal Information
Your personal information will be processed for the following legitimate purposes:
Order Fulfillment: To collect payment details directly related to processing orders, purchases, returns, or exchanges. To arrange for shipping, facilitate returns, and manage other features.
Marketing and Advertising: To send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you tailored advertisements for products or services.
Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. (Note: We do not store any card details).
Customer Communication: To communicate with you regarding your purchases, inquiries, or promotions, and to provide effective customer support.
Service Improvement: To improve our products, services, and overall customer experience.
Legal Compliance: To comply with legal and regulatory requirements.
Protection of Your Information
We implement appropriate, reasonable technical and organizational measures to secure your personal information against unauthorized access, loss, or misuse. These include:
Secure Storage: Secure storage of physical and electronic records.
Restricted Access: Access to personal data is restricted to authorized personnel only.
No Storage of Card Details: We do not store or retain any card details. All payment processing is securely handled by trusted third-party payment service providers.
Online Purchases: Card details are processed directly by Ozow or Payfast. These providers are PCI DSS certified, ensuring the highest level of security. Your data is encrypted and transmitted securely, without ever being accessible to our business.
Third-Party Compliance: The collection, processing, and storage of payment information are governed by the terms of Ozow, Payfast, and Nedbank.
Secure Channels: All payment transactions on our platform utilize HTTPS protocols and encryption.
Cookies
Like many websites, we use Cookies on our Site to power and improve our Services (including remembering your actions and preferences), to run analytics, and to better understand user interaction. We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some Services to work incorrectly.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment and other legitimate purposes:
Service Providers: Vendors who perform services on our behalf (e.g., payment processing, data analytics, customer support, shipping).
Consent-Based Disclosures: When you direct or request us to disclose information, such as social media widgets or login integrations.