Refund and Return Policy
At Health-Re-Store, we value your satisfaction and are committed to ensuring that you have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help guide you through our returns process.
Eligibility for Returns
To qualify for a return, please ensure your item meets the following criteria:
Timeframe: Items must be returned within 7 days from the date of purchase. (Note: Certain appliances may fall under a separate 30-day money-back guarantee).
Condition: Returned items must be completely unused, in their original packaging, and in resalable condition. Opened or used items are not eligible for a refund unless they are defective.
Proof of Purchase: A valid receipt or proof of purchase is strictly required for all returns and exchanges.
Non-Returnable Items
For health, safety, and hygiene reasons, the following items are strictly non-returnable:
Opened or used supplements, vitamins, and consumable products.
Personal care and hygiene items (e.g., skincare products).
Clearance, discounted, or final sale items.
Refunds & Exchanges
Refunds
Method: Approved refunds will be processed and credited back to your original method of payment.
Processing Time: Please allow 7–14 business days for the refunded amount to officially appear in your bank account, depending on your financial institution.
Exchanges
We are happy to exchange items for the exact same product or another item of equal value, subject to stock availability.
Defective or Damaged Products
If you receive a product that is defective or damaged upon arrival, please contact us immediately or visit our physical store. We will conduct a prompt evaluation of the item and arrange for a replacement, exchange, or full refund as necessary.
Report Issues To: support@healthrestore.co.za
Online Purchases & Return Shipping
For orders placed online, customers are responsible for covering their own return shipping costs.
Important: If the return is due to a defective product or an error on our part (e.g., you received the incorrect item), Health-Re-Store will cover the return shipping costs. Please contact our support team before initiating any online returns so we can authorize and assist with the process.
Contact Information
For any questions, concerns, or assistance regarding our return policy, please reach out to our dedicated support team:
Phone: 012 655 0278
Email: support@healthrestore.co.za
Physical Address: Shop 8b, Eco Boulevard Shopping Centre, 270 Witch-Hazel, Highveld, Centurion, Pretoria, Gauteng, 0157, South Africa