Returns and Refunds Policy

This policy is an integral part of Health-Re-Store’s Returns and Refund Policy. Health-Re-Store is dedicated to operating in compliance with the Consumer Protection Act, and all our policies are aligned with applicable legal requirements. At Health-Re-Store we value your satisfaction and are committed to ensuring that you have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.

 

Return for a Refund

You are entitled to a full refund, subject to the terms and conditions outlined in this policy. Orders may be returned within 7 days from the date of purchase. For appliances, a 30-day money-back guarantee applies, subject to meeting the eligibility criteria for returns.

 

Eligibility for Returns

  • Condition: Returned items must be unused, in their original packaging, and in resalable condition. Opened or used items are not eligible for refund unless defective.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
  • Shipping Fees: The customer will be fully responsible for all return shipping fees, except in cases of defective or damaged products, or returns due to our error.

Return for Exchange

If a return is due to ordering an incorrect product. We are happy to exchange items for the same product or another item of equal value, subject to availability. 

 

Non-Returnable Items

  • For health and safety reasons, the following items cannot be returned:
  • Opened or used supplements, vitamins, and consumable products.
  • Personal care items (e.g., skincare products, hygiene items).
  • Clearance or final sale items.

Returns Due to Our Mistake

In the event of a return due to an error on our part or a misrepresentation by Health-Re-Store, we will issue a full refund once the item has been received. To assist us in processing your return, please provide the following:

  • A detailed description of the product fault.
  • Clear, well-lit photographs of the product(s) you wish to return.
  • Your order number and name as a reference.

You can email this information to support@healthrestore.co.za or visit our store in person. Based on the circumstances, we will arrange for a replacement, exchange, or refund as necessary.

 

Defective or Damaged Products

  • If you receive a defective or damaged product, please contact us immediately at support@healthrestore.co.za  / 012 655 0278 or visit our store Shop 8b, Eco Boulevard Shopping Centre, 270 Witch Hazel, Highveld, Centurion, Pretoria, Gauteng 0157. 
  • At Health-Re-Store, we reserve the right to conduct further evaluation on returned products before  replacing , exchanging or conducting a refund.

Refunds

  • Method: Refunds will be processed to the original method of payment.
  • Processing Time: Please allow 7–14 business days for the refund to appear in your account.

Contact Us

For any questions or concerns about our returns and refund policy, please reach out to us:

  • Address: Shop 8b, Eco Boulevard Shopping Centre, 270 Witch-Hazel, Highveld, Centurion, Pretoria, Gauteng, 0157, South Africa

    Telephone: +27 12 655 0278

    Email: support@healthrestore.co.za

    Website: healthrestore.co.za